Contact us
We read every message. Most enquiries get a reply within one business day.
Typical response time: under 24 hours, Monday to Friday.
General support
Account issues, bug reports, feature requests, or anything else.
support@discordcraft.comBilling & refunds
Subscription questions, invoices, cancellations, and refund requests.
support@discordcraft.comPrivacy & data requests
Data export, deletion, or anything covered by our Privacy Policy.
privacy@discordcraft.comDiscord community
Fastest route for quick questions — our team and other builders hang out here.
Join discord.gg/discordcraftBefore you write in
- Refund requests — include your account email, the crypto transaction hash (TxID), and the reason. See our Refund Policy.
- Billing receipts— there is nothing to cancel here: supporter access is a one-time crypto payment, not a subscription, so no recurring charge can ever occur. Your wallet's transaction list is your receipt.
- Bug reports — the page URL, what you expected, and what happened instead gets you a much faster fix.